Last updated November 01, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA). After receiving a RMA, place the item securely in its original packaging, and mail your return to the following address:
Sweetbasil Gourmetware & Cooking School
10749 N Scottsdale Rd, Ste 101
Scottsdale, AZ 85254
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
Food or Perishable Items
Sale, Discounted, or Discontinued Items
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
A 25% restocking fee may be charged for all returns.
Merchandise must be returned unused, in the original packaging and undamaged.
Broken or damaged items reported immediately upon delivery will not be charged a return shipping fee or restocking fee.
If you have any questions concerning our return policy, please contact us at: